Privacy Policy

Data controller

The data controller for personal data is Phantom Server SpA, RUT 77.439.491-5, with registered address at Av. Pdte. Kennedy 10290, Ofi 202, Vitacura, Región Metropolitana de Santiago, Chile. To exercise your rights or ask privacy-related questions, you can contact us through our contact page or at info@phantomserver.net.

Data we collect

We collect only the data necessary to provide and bill our services, provide technical support and comply with legal obligations:

• Identification and contact data: name, email address, and where applicable billing or identification data you provide to order or invoice services.
• Service usage data: IP addresses associated with your account, control panel access logs and, when necessary for service operation, access logs for hosted services (for example, web server logs).
• Payment data: we do not store full card details; card or PayPal payments are processed by external providers. We may retain transaction references (for example, payment ID, currency, amount) for billing and support.

Purpose of processing

We use your data to:

• Provide, maintain and improve hosting and VPS services.
• Manage billing, payments and disputes.
• Handle inquiries and technical support.
• Comply with applicable legal or regulatory obligations in Chile.
• Protect the security and integrity of our infrastructure and that of our clients (for example, detecting abuse or violations of our Terms of Service).

Legal basis and retention

Processing is based on contract performance, compliance with legal obligations under Chilean law and, where applicable, your consent. We retain data while you maintain a contractual relationship with us and, after service termination, for as long as required by Chilean local law (for example, accounting or tax obligations) or as necessary for claims or litigation.

Security and confidentiality

We apply technical and organizational measures to protect your data against unauthorized access, loss or alteration. Access to personal data is limited to staff who need it to perform their duties. Our infrastructure is located in a datacenter in Chile and we handle information with confidentiality and discretion, in line with our internal privacy policy.

In the event of a security breach affecting personal data that may pose a risk to data subjects, we will act in accordance with Law No. 21.719, adopting mitigation measures and making the corresponding notifications to the authority and affected individuals.

Sharing data with third parties

We do not sell or rent your personal data. We may share data with:

• Payment providers (for example, PayPal, cryptocurrency processors) solely to process payments.
• Competent authorities when required by law or within valid legal proceedings.

These third parties act according to their own privacy policies and, where applicable, confidentiality agreements or contractual standards we require. Some providers (for example, payment processors or font services) may be located abroad, which implies international data transfers; in such cases we require adequate levels of protection under Chilean law.

Your rights

Under Law No. 19.628 and Law No. 21.719, you may exercise the rights of access, rectification, erasure, objection, portability and restriction of processing, as well as object to automated decisions that affect you. To do so, contact info@phantomserver.net or use our contact form. You also have the right to file a complaint with the Personal Data Protection Agency.